What To Know Before Hiring a Limo Rental Company in Chicago, IL

When choosing a limo rental company, you want one you can trust. Get the most out of the time and money you spend on a memorable evening with a safe, quality limousine service. Take a look at our guide below to know which factors to consider when searching for a limo rental service.

5 Things To Look For When Comparing Limo Service Companies 

Here are the top five factors to consider when comparing limo rental services. 


A company’s reputation says a lot about the quality of service it provides consistently. Some things to pay attention to when considering a company’s reputation are online reviews and personal recommendations

  • Online Reviews: Most company websites will have reviews, testimonials, and/or ratings that you can access easily; you can also find them on sites like Google and Yelp. 
  • Personal Recommendations: Asking a friend for a personal recommendation is as easy as sending a text or making a phone call. 

Assessing a business’ reputation is a crucial component of your search that could prevent problems in the future. 


A limo company’s fleet is also an important factor to consider. Your vehicle preferences for aspects such as make, model, year, and style will help determine which company to choose. 

Additional things to  consider may include:

  • Number of vehicles in the fleet
  • Types of limos
  • Seating capacity
  • Make & model 
  • Quality of fleet
  • Cleanliness
  • Well maintained
  • Features & amenities

If a company website doesn’t contain this information or if you have further questions, call to speak with a customer service representative. 


After narrowing down your options, compare the rates of each company along with what services they include. Choosing a limo rental service is all about give and take. If you’re on a tighter budget, you may have to sacrifice in terms of fleet quality, amenities, and customer service.

Regardless of what your budget is, you’ll be able to find a quality company that meets your needs and wants. You just have to put in the time required to find the right company for you. 

Customer Service 

Customer service can make or break your limo rental experience. Even if the company you choose checks every other box you have, poor customer service can ruin your whole evening. That’s why looking carefully at company websites, reading customer reviews, and asking for personal recommendations from people you trust are such important steps to take. 

Here are some questions to ask yourself: 

  • Is booking easy?
  • Can you easily reach the company if needed?
  • What are the cancellation and rescheduling policies? 
  • What forms of payment does the company accept? 

Pro tip: Your interactions with customer service representatives before booking will give you a good idea of the quality of customer service you would receive after booking. 


Always opt for a limo rental service that hires qualified limo drivers. 

This includes but is not limited to:

  • Professionally licensed
  • Thoroughly trained
  • Safe driver
  • Experienced 
  • Personable
  • Honest & respectful

Ultimately, your driver is responsible for transporting you and your party to the requested destination safely and on time. Ensuring a limo rental service has adequate staff is something you should never compromise on.

M&M Limo 

M&M Limo is proud to have been your trusted luxury Chicago limousine service provider since 2000. Our diverse fleet of affordable vehicles includes sedans, SUVs, vans, limo buses, and classic stretch limos may accommodate anywhere from four to 56 passengers. Whether you’re celebrating prom, a wedding, or a fun date night out, our premier limousine rental and transportation services will get you wherever you need to go safely and in style. To book a limo reservation, call us at 847-257-2111 or visit our website.


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